Shipping policy

1. Order Processing
All orders are processed within [1–2] business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email as soon as your order is on its way.

2. Delivery Times
Delivery usually takes about [5–7] business days, depending on your location. Domestic orders typically arrive within [3–5] business days, while international orders may take [7–14] business days. These are estimates and not guaranteed dates.

3. Shipping Rates
Shipping is calculated at checkout based on your destination and order size. [We offer free shipping on all orders over [$XX].] Any applicable rates are shown before you complete your purchase.

4. Order Tracking
Every order ships with tracking included. Once your parcel is dispatched, you'll receive a tracking link by email. You can also follow your order anytime using the "Track My Order" link in our menu.

5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes set by your country. These charges are the customer's responsibility and are not included in the product or shipping price.

6. Incorrect or Incomplete Addresses
Please double-check your shipping details at checkout. We're not responsible for delays or lost parcels caused by an incorrect or incomplete address. If you spot a mistake, contact us right away and we'll help if the order hasn't shipped yet.

7. Lost or Delayed Parcels
Delays can occasionally happen once a parcel is with the carrier. If your order hasn't arrived within [X] days of the estimated delivery date, reach out and we'll open an investigation and make it right.

8. Damaged Orders
If your order arrives damaged, contact us within [7] days with a photo of the item and packaging. We'll arrange a replacement or refund as quickly as possible.

9. Need Help?
Our team is here 7 days a week. For any shipping questions, email us at contact@inkano.co and we'll get back to you within [24] hours.