Refund policy

1. Our Guarantee
We stand behind every Inkano order with a 100-day money-back guarantee. If you're not happy with your purchase, we'll make it right with a replacement or a refund — even if you've already applied the design.

2. Eligibility
You can request a return or refund within 100 days of receiving your order. To qualify, please contact us with your order number and, where relevant, a photo of the product or the applied design so we can help faster.

3. How to Start a Return
Email us at contact@inkano.co with your order number and the reason for your request. Our team will reply within [24] hours with the next steps.

4. Refunds
Once your request is approved, your refund is issued to your original payment method. Please allow [5–10] business days for it to appear, depending on your bank or card provider.

5. Replacements
If your item arrived damaged, faulty, or didn't apply as expected, we'll send a free replacement. Just include a photo when you contact us so we can sort it out quickly.

6. Damaged or Incorrect Orders
If you received the wrong item or a damaged one, let us know within [7] days of delivery. We'll cover the cost of putting it right with a replacement or full refund.

7. Non-Returnable Situations
Because our products are personal-use items, we don't require you to ship anything back in most cases. Refunds may be declined only where a request falls outside the 100-day window or shows clear evidence of misuse.

8. Late or Missing Refunds
If you haven't received an approved refund after [10] business days, first check with your bank or card provider, as processing times vary. If it still hasn't appeared, contact us at contact@inkano.co and we'll follow up.

9. Cancellations
Need to cancel or change an order? Contact us as soon as possible. We can usually amend or cancel orders that haven't been processed or shipped yet.

10. Need Help?
Our team is available 7 days a week. For any return or refund question, email contact@inkano.co and we'll be glad to help.